FAQ

  • How do I share files securely using OneDrive?

    Right-click the file in OneDrive, select “Share,” choose access permissions, and send the secure link to your recipient. Please note you IT administrators might not allow sharing and you might have to get in touch with them to turn it on.

  • How can I install Microsoft Office on a new device?

    Log in to your Microsoft 365 account at office.com, click “Install Office,” and follow the installation instructions for your device. Please note you may have to speak to your IT provider as if its set up correctly you will need an Administrators password to install.

  • How do I reset my Microsoft 365 password?

    Go to passwordreset.microsoftonline.com, enter your email, and follow the prompts to reset your password securely.

  • How do I manage spam and junk mail in Outlook?

    Use the “Junk” options in Outlook to block senders, mark emails as safe, or create custom rules.

  • How do i see what Microsoft have blocked on my emails?

    You can go to security.microsoft.com and check your Quarantine folder to see what has been blocked in your email filter.

  • How do I schedule a Teams meeting from Outlook?

    Click “New Teams Meeting” in the Outlook calendar, add attendees, and choose the date and time or you can go into your calendar in Teams, select “New Event” a the top and enter the details.

  • How do I set up Multi-Factor Authentication (MFA) in Microsoft 365?

    Log in to your Microsoft 365 account, go to Security Info, and follow the steps to add a phone or app for MFA.

  • What should I do if I’m locked out of my Microsoft account?

    Visit account.live.com/password/reset and follow the recovery steps using your backup email or phone or speak to your Service Provider about resetting your account.

  • How do I update my phone number in Microsoft Authenticator?

    Go to your Microsoft account security settings and update your authentication methods under “Security Info.”

  • How do I create and manage Teams channels?

    In Microsoft Teams, click on a team, then “More options” > “Add channel.” Use settings to manage privacy and notifications.

  • How do I record a meeting in Microsoft Teams?

    During a meeting, click “More actions” (three dots) > “Start recording.” The recording saves to OneDrive or SharePoint. This has to be turned on by your MSP.

  • How do I manage licenses in the Microsoft 365 admin center?

    Go to the admin centre > Billing > Licenses to assign, remove, or purchase licenses for users.